Items purchased on Annatran Media Co Ltd are custom made and printed just for you. We cannot offer returns unless the items fall into one of the following categories:

  • Item is Damaged in Transit
  • Incorrect Item is Delivered
  • Item is Defective or Misprinted

If you are not satisfied with your experience, we are here to help you. Our Exchange and Refund Policy is effective 30 calendar days from the day you have received your order. We hope to build trust and long-term relationship with our customers so we aim to provide excellent service quality and fair compensation available to resolve your problems.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase (Order ID, Transaction ID, Email,…etc). Please do not send your purchase back to the manufacturer.

Original condition is consider as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must also not in smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact

How to request for an Exchange or a Refund?

Send us an email to [email protected]
For damaged/defective items, please do attach at least 2 screenshots of the item indicating the damaged part or describing its defect.
Items must be returned to us in its original packaging, unused and in the same condition
when it arrived. Please also include the actual receipt of the order as proof of purchase.
Once we have received your item and inspection is done, we will immediately send you a notification regarding the approval of your request (item replacement or refund).

Cancellation request must be sent to us within 12hrs upon receiving your email confirmation.
Please also note that for cancellations, management processing and a transaction fee of 20% of your total order value may apply.
Orders can no longer be cancelled or changed once the shipment has begun thus can then be subjected to our Exchange/Return policy for resolution.

You are eligible for an Exchange/Refund if:

1. You have received the wrong item.
2. The item you received is defective.
3. The item is damaged upon arrival.
4. The item does not look or work as was advertised on our website.
5. The item didn’t arrive 10 days after expected arrival time.

How long can the refund be processed?

Returns usually take 1-2 weeks to be processed. On some cases, delays in delivery may occur. Only when we have received the item shall the inspection can proceed. Refunds will be paid through the original type of payment when the purchase was made and may be processed within a certain amount of days. For credit/debit card users, the posting may appear on your next billing cycle, depending on your bank’s policies. If you haven’t seen the refund after the promised processing time, please do contact your bank first.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

CONTACT US

Address: 24-26, Arcadia Avenue, Dephna House #105, London, Greater London, N3 2JU, UNITED KINGDOM
Email: [email protected]